# Brex: Services failing to respond and timing out

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-06-14 05:11 UTC · Resolved: 2026-06-14 05:29 UTC · Duration: 18 min
- Updates: 2 · Affected components: Dashboard, Partner Integrations, Partner API
- [Vendor status page: https://stspg.io/bpdv67kk8sqy](https://stspg.io/bpdv67kk8sqy)
- [Company: Brex](https://rewindex.com/company/brex.md)

## Summary

Brex reported a critical outage affecting Dashboard, Partner API and Partner Integrations: database maintenance caused HTTP 500 errors and disrupted some card and transaction operations. Recorded from 2026-06-14 05:11 UTC to 2026-06-14 05:29 UTC (18 min), it was resolved after maintenance completed; failed API calls could be retried. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-06-14 05:11 UTC: Between 8:00 PM - 8:30 PM PT and 9:35 PM - 9:50 PM PT, a subset of requests to our API returned HTTP 500 errors due to database maintenance. During this window, some card and transaction operations were temporarily unavailable, which may have prevented the Dashboard from loading for some users.
- **resolved** 2026-06-14 05:29 UTC: The maintenance has been confirmed to be complete. Any failed API calls can be successfully retried and users should now be able to transact and see their cards and transactions.

## Rewindex changes for this incident

- 2026-06-14 05:11 UTC: [Critical incident: Services failing to respond and timing out](https://rewindex.com/change/ia296b75f6ea3db.md)


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Canonical: https://rewindex.com/company/brex/incidents/5kn8v0lg57zc · Markdown: https://rewindex.com/company/brex/incidents/5kn8v0lg57zc.md · JSON: https://rewindex.com/api/v1/companies/brex/incidents/5kn8v0lg57zc · Generated 2026-10-18T09:59:01.487Z