# Brevo: Delay in transactional events

> Brevo status incident “Delay in transactional events” on 2026-11-02: impact minor (vendor’s label), 7.0 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/brevo/incidents/01M6E43VGXWFR0B4TA161WNT9T
Last updated: 2026-11-02T20:31:33Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 12:35 UTC · Resolved: 2026-11-02 19:38 UTC · Duration: 7.0 h
- Updates: 4 · Affected components: Outbound Webhooks, Workflows
- [Vendor status page: https://status.brevo.com/incidents/01M6E43VGXWFR0B4TA161WNT9T](https://status.brevo.com/incidents/01M6E43VGXWFR0B4TA161WNT9T)
- [Company: Brevo](https://rewindex.com/company/brevo.md)

## Timeline of updates

- **monitoring** 2026-11-02 12:35 UTC: We’re currently experiencing an issue with transactional email events. Events such as opens and clicks may be delayed in statistics/ reports. Webhooks and automations that depend on these events are also affected. The root cause has been identified and fixed. We’re now working on clearing the backlog and closely monitoring the situation to ensure everything returns to normal.
- **monitoring** 2026-11-02 14:16 UTC: Events are now being processed normally, and we’re working through the remaining backlog. We continue to monitor our systems closely to ensure everything remains stable. We’ll share another update once we’ve confirmed that the backlog has been fully cleared and the issue is completely resolved.
- **monitoring** 2026-11-02 17:51 UTC: We’re continuing to work on clearing the backlog and reducing processing delays.
- **resolved** 2026-11-02 19:38 UTC: The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

## Rewindex changes for this incident

- 2026-11-02 14:23 UTC: [Incident updated: Delay in transactional events](https://rewindex.com/change/r494c960ea9deb0.md)
- 2026-11-02 17:53 UTC: [Incident updated: Delay in transactional events](https://rewindex.com/change/r5b1c6e7908ee64.md)
- 2026-11-02 19:43 UTC: [Incident updated: Delay in transactional events](https://rewindex.com/change/rc1428710a133eb.md)


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Canonical: https://rewindex.com/company/brevo/incidents/01M6E43VGXWFR0B4TA161WNT9T · Markdown: https://rewindex.com/company/brevo/incidents/01M6E43VGXWFR0B4TA161WNT9T.md · JSON: https://rewindex.com/api/v1/companies/brevo/incidents/01M6E43VGXWFR0B4TA161WNT9T · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T20:31:33.015Z