# Brevo: Issue with plan purchase

> Brevo status incident “Issue with plan purchase” on 2026-10-22: impact none (vendor’s label), 1.9 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/brevo/incidents/01M5JCX9P6PXB8FHRJFVFJ127T
Last updated: 2026-10-22T20:13:12Z

- Impact (vendor’s label): none
- Status: resolved · edited after publishing
- Started: 2026-10-22 18:10 UTC · Resolved: 2026-10-22 20:05 UTC · Duration: 1.9 h
- Updates: 2
- [Vendor status page: https://status.brevo.com/incidents/01M5JCX9P6PXB8FHRJFVFJ127T](https://status.brevo.com/incidents/01M5JCX9P6PXB8FHRJFVFJ127T)
- [Company: Brevo](https://rewindex.com/company/brevo.md)

## Timeline of updates

- **identified** 2026-10-22 18:10 UTC: We are currently experiencing an issue with a third-party service responsible for tax calculations for customers with the United States as their billing country. As a result, customers in the US may be unable to purchase new plans and will see errors on the plan page. For renewals, credits will be applied to customer accounts, but invoice generation may fail. Our team is working and coordinating to restore normal operations as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available.
- **resolved** 2026-10-22 20:05 UTC: The issue has been resolved, and plan purchase should now function normally. Thank you for your patience while we worked to address the issue.

## Rewindex changes for this incident

- 2026-10-22 20:13 UTC: [Incident updated: Issue with plan purchase](https://rewindex.com/change/r3bda055cbab21e.md)

## Cite this

Status incident (vendor impact label: none) posted by Brevo, started 2026-10-22 18:10 UTC, resolved after 1.9 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/brevo/incidents/01M5JCX9P6PXB8FHRJFVFJ127T
- Citation: Brevo, “Issue with plan purchase” (2026-10-22 18:10 UTC). Archived by Rewindex: https://rewindex.com/company/brevo/incidents/01M5JCX9P6PXB8FHRJFVFJ127T (CC BY 4.0).
- Markdown link: `[Brevo: Issue with plan purchase (2026-10-22)](https://rewindex.com/company/brevo/incidents/01M5JCX9P6PXB8FHRJFVFJ127T)`


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Canonical: https://rewindex.com/company/brevo/incidents/01M5JCX9P6PXB8FHRJFVFJ127T · Markdown: https://rewindex.com/company/brevo/incidents/01M5JCX9P6PXB8FHRJFVFJ127T.md · JSON: https://rewindex.com/api/v1/companies/brevo/incidents/01M5JCX9P6PXB8FHRJFVFJ127T · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:43:48.335Z