# Brevo: Delays in event processing affecting automations

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-07 15:37 UTC · Resolved: 2026-10-07 18:23 UTC · Duration: 2.8 h
- Updates: 4 · Affected components: Workflows
- [Vendor status page: https://status.brevo.com/incidents/01M4BG6TZSDNEZ7DT5WJ76WYEW](https://status.brevo.com/incidents/01M4BG6TZSDNEZ7DT5WJ76WYEW)
- [Company: Brevo](https://rewindex.com/company/brevo.md)

## Timeline of updates

- **investigating** 2026-10-07 15:37 UTC: Since approximately 12:00 UTC on 7 October, our event processing pipeline has been experiencing delays. As a result: Automations triggered by events (e.g. email opens, clicks, transactional events) are running with a delay — triggers will fire late, but no events are lost and automations will execute once processing catches up.  Email sending itself is not affected — marketing campaigns and transactional emails continue to be sent and delivered normally. We apologize for the inconvenience and will share further updates as soon as we have more information.
- **identified** 2026-10-07 15:38 UTC: We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- **monitoring** 2026-10-07 15:39 UTC: We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- **resolved** 2026-10-07 18:23 UTC: The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.


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Canonical: https://rewindex.com/company/brevo/incidents/01M4BG6TZSDNEZ7DT5WJ76WYEW · Markdown: https://rewindex.com/company/brevo/incidents/01M4BG6TZSDNEZ7DT5WJ76WYEW.md · JSON: https://rewindex.com/api/v1/companies/brevo/incidents/01M4BG6TZSDNEZ7DT5WJ76WYEW · Generated 2026-10-18T10:43:15.543Z