# Brevo: Issue with Phone Application

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-12 12:44 UTC · Resolved: 2026-08-12 13:11 UTC · Duration: 27 min
- Updates: 4 · Affected components: Calls, Calls
- [Vendor status page: https://status.brevo.com/incidents/01KZV0143ZFWK93Y9H1S82NZTC](https://status.brevo.com/incidents/01KZV0143ZFWK93Y9H1S82NZTC)
- [Company: Brevo](https://rewindex.com/company/brevo.md)

## Summary

Brevo reported a critical Phone Application incident disrupting some customers’ incoming and outgoing calls, starting at 2026-08-12 12:44 UTC and resolved at 2026-08-12 13:11 UTC; the computed duration was 26 min. Brevo said it identified the cause without detailing it, mitigated the impact, and restored normal service. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-12 12:44 UTC: We’ve detected an issue affecting the Phone Application, and as a result, some customers may be experiencing disruptions when making or receiving calls through the Phone Application. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- **identified** 2026-08-12 12:55 UTC: We have identified the cause of the issue affecting the Phone Application services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- **monitoring** 2026-08-12 12:57 UTC: We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- **resolved** 2026-08-12 13:11 UTC: The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

## Rewindex changes for this incident

- 2026-08-12 12:44 UTC: [Critical incident: Issue with Phone Application](https://rewindex.com/change/i0d755b5f3f9b59.md)


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Canonical: https://rewindex.com/company/brevo/incidents/01KZV0143ZFWK93Y9H1S82NZTC · Markdown: https://rewindex.com/company/brevo/incidents/01KZV0143ZFWK93Y9H1S82NZTC.md · JSON: https://rewindex.com/api/v1/companies/brevo/incidents/01KZV0143ZFWK93Y9H1S82NZTC · Generated 2026-10-18T10:45:15.377Z