# Brevo - Domain: brevo.com · Category: martech - Status page: https://status.brevo.com (polled every 10 minutes; now operational) - Incidents archived: 31 (5 major/critical, 4 maintenances), history since 2026-07-20 - Last 90 days: 31 incidents; open now: 0 - Silently edited or deleted incidents: 0 ## Incidents by year | Year | Incidents | Major/critical | Maintenance | Median duration | | --- | --- | --- | --- | --- | | 2026 | 31 | 5 | 4 | 50 min | ## Recent notable changes | When (UTC) | Change | Summary | | --- | --- | --- | | 2026-10-07 12:21 UTC | [Critical incident: Issue with Ecommerce orders](https://rewindex.com/change/i312133af79ee27.md) | Brevo reported a critical Ecommerce orders incident that disrupted some customers from 2026-10-07 12:21 UTC to 2026-10-07 12:32 UTC, lasting 11 min. Impact was mitigated by 12:27 UTC, and all affected services were functioning normally at resolution; no cause or specific fix was stated. | | 2026-10-01 10:19 UTC | [Major incident: SMS Soft Bounces](https://rewindex.com/change/i93e44c118abb17.md) | Brevo reported a major SMS degradation causing soft bounces and sending disruptions for some customers, starting 2026-10-01 10:19 UTC and resolved at 2026-10-01 12:21 UTC, lasting 2 h 1 min. Brevo confirmed SMS campaigns and transactional SMS were processing normally again; it did not disclose the cause or specific fix. | | 2026-09-19 12:51 UTC | [Critical incident: Issues with Contacts and Imports services](https://rewindex.com/change/i656c9ba18d558f.md) | Brevo reported a critical outage affecting Contacts and Imports services, disrupting usage for some customers starting 2026-09-19 12:51 UTC. The incident lasted 38 min and was resolved at 2026-09-19 13:30 UTC; Brevo reported mitigating the impact and reducing errors but did not disclose the cause or specific fix. | | 2026-09-10 10:29 UTC | [Critical incident: SSO and SAML login not available](https://rewindex.com/change/i649f15672263be.md) | Brevo reported a critical outage affecting SSO and SAML login, disrupting access for some customers. It started at 2026-09-10 10:29 UTC and was resolved at 2026-09-10 10:50 UTC, lasting 21 min; Brevo confirmed all affected services were functioning normally. | | 2026-08-12 12:44 UTC | [Critical incident: Issue with Phone Application](https://rewindex.com/change/i0d755b5f3f9b59.md) | Brevo reported a critical Phone Application incident disrupting some customers’ incoming and outgoing calls, starting at 2026-08-12 12:44 UTC and resolved at 2026-08-12 13:11 UTC; the computed duration was 26 min. Brevo said it identified the cause without detailing it, mitigated the impact, and restored normal service. | Full timeline: [Brevo changes](https://rewindex.com/company/brevo/changes.md) ## Silent edits and deletions _None._ ## Page change history | Page | URL | Versions | Last changed (UTC) | History | | --- | --- | --- | --- | --- | | Pricing | [https://www.brevo.com/pricing](https://www.brevo.com/pricing) | 1 | 2026-10-17 | | | Trust / security | [https://www.brevo.com/features/data-security](https://www.brevo.com/features/data-security) | 1 | 2026-10-17 | | _No page changes since the first snapshot._ ## Latest 31 incidents | Started (UTC) | Incident | Impact | Duration | Edited | | --- | --- | --- | --- | --- | | 2026-10-15 23:00 UTC | [Multiple Services Impacted](https://status.brevo.com/incidents/01M50WQE66ZAD900KPK248V5GS) | minor | 10 min | | | 2026-10-15 04:34 UTC | [Delay in Processing Loyalty API request](https://status.brevo.com/incidents/01M4YXEFRQSYF2YY6YY5CCFSAZ) | minor | 12 min | | | 2026-10-14 16:14 UTC | [Multiple Services Impacted](https://status.brevo.com/incidents/01M4XK31MJQPMHSSFA6WTJPBM0) | minor | 33 min | | | 2026-10-14 08:26 UTC | [Delays on Transactional Email Delivery and Preview](https://status.brevo.com/incidents/01M4WR9NYWZFD13JJRRR8X2J52) | minor | 6 min | | | 2026-10-07 15:37 UTC | [Delays in event processing affecting automations](https://status.brevo.com/incidents/01M4BG6TZSDNEZ7DT5WJ76WYEW) | minor | 2.8 h | | | 2026-10-07 12:21 UTC | [Issue with Ecommerce orders](https://status.brevo.com/incidents/01M4B4YQHBGEA5GNM1J2CEJ7CZ) | critical | 11 min | | | 2026-10-07 07:15 UTC | [Delay sending emails](https://status.brevo.com/incidents/01M4AKG5F51KYXMDSARJPJ9ZNZ) | minor | 4.8 h | | | 2026-10-06 07:47 UTC | [Delays affecting email previews and "view in browser" links](https://status.brevo.com/incidents/01M482WEQJ4NVFA3NHQZC1WKXB) | none | 4.1 h | | | 2026-10-05 07:18 UTC | [Delayed transactional email delivery](https://status.brevo.com/incidents/01M45EV7F26Y57NHTPEM6BTACJ) | none | 2 min | | | 2026-10-02 09:38 UTC | [SMS Routing to Sweden degraded](https://status.brevo.com/incidents/01M3XZP76RZPJMR2S2N0QQRD29) | none | 2.4 h | | | 2026-10-01 10:19 UTC | [SMS Soft Bounces](https://status.brevo.com/incidents/01M3VFM9E9RB02FYM4DJ4Q0E52) | major | 2.0 h | | | 2026-09-25 14:42 UTC | [Issue with push notifications in conversation mobile app](https://status.brevo.com/incidents/01M3CG8WVKN8FQXEHFPTN4PTG3) | minor | 15 min | | | 2026-09-25 06:32 UTC | [Multiple services are impacted](https://status.brevo.com/incidents/01M3BM8EM5PWKY3Z0NATFFFX9H) | minor | 27 min | | | 2026-09-21 09:44 UTC | [Issue with Phone and Conversations](https://status.brevo.com/incidents/01M31NM197SCPE2J59Y83J4RR2) | minor | 2.5 h | | | 2026-09-20 15:02 UTC | [Issue with the Transactional Platform Frontend](https://status.brevo.com/incidents/01M2ZNDN5DM1DC5Y6SZBF8RRSH) | minor | 13 min | | | 2026-09-19 12:51 UTC | [Issues with Contacts and Imports services](https://status.brevo.com/incidents/01M2WVGVE7DCQ4VMVQ9MX8KTF2) | critical | 39 min | | | 2026-09-17 09:20 UTC | [Multiple Services are Impacted](https://status.brevo.com/incidents/01M2QANPBV9R6GGWKWQ1KEYT5K) | minor | 1.7 h | | | 2026-09-14 21:00 UTC | [Security Incident - ClickFix](https://status.brevo.com/incidents/01M2QBC4EZ24ZACW6SWQYVW8N3) | none | 0 min | | | 2026-09-10 10:29 UTC | [SSO and SAML login not available](https://status.brevo.com/incidents/01M25DVPHT35PH8F071Y9Z15FP) | critical | 21 min | | | 2026-09-10 08:30 UTC | [Attacker gained access to client accounts](https://status.brevo.com/incidents/01M266V1CZKJQNGZRNEGFD5CQE) | none | 0 min | | | 2026-09-08 16:31 UTC | [Degraded performance - Email Links](https://status.brevo.com/incidents/01M20XR7HYQ7MXTH66R44ZJ31X) | minor | 3.1 h | | | 2026-08-31 16:08 UTC | [Campaign Stats Impacted](https://status.brevo.com/incidents/01M1C992WST1Z67HFQAFXC7KZJ) | minor | 1.1 h | | | 2026-08-26 11:11 UTC | [Degraded performance — Contacts, campaign statistics, and email/SMS processing delays](https://status.brevo.com/incidents/01M0YW8WQM9TRYZE7FEVZ3PGXE) | minor | 3.0 h | | | 2026-08-12 12:44 UTC | [Issue with Phone Application](https://status.brevo.com/incidents/01KZV0143ZFWK93Y9H1S82NZTC) | critical | 27 min | | | 2026-08-05 08:52 UTC | [Multiple Services Impacted](https://status.brevo.com/incidents/01KZ8HZ8GN3DZ2S6ESH0HB5SSP) | minor | 50 min | | | 2026-07-30 02:10 UTC | [Delay in outbound webhooks, MA Tracker and Workflow execution](https://status.brevo.com/incidents/01KYRCKHBCGKA0H9SG7X5ZBH0S) | minor | 3.4 h | | | 2026-07-29 06:26 UTC | [Multiple services are impacted](https://status.brevo.com/incidents/01KYP8TDG72P9EWDA60JSVAZGA) | minor | 1.1 h | | | 2026-07-28 13:11 UTC | [Multiple services are impacted](https://status.brevo.com/incidents/01KYMDKGEHDWT8E9K6P98YXQ6D) | minor | 1.7 h | | | 2026-07-23 08:44 UTC | [SMS Delivery impacted](https://status.brevo.com/incidents/01KY72BQH7964DYMAMRSREFZ5C) | minor | 13 min | | | 2026-07-22 13:29 UTC | [Issue with Events and dependent services](https://status.brevo.com/incidents/01KY5098Z9X3TMFWGCSYM4JN1M) | minor | 12 h | | | 2026-07-20 13:32 UTC | [Unified Objects Event Consumption Impacted](https://status.brevo.com/incidents/01KXZVMZTM7MHNVR0M6CX3PTH7) | minor | 26 min | | ## Charts ### Chart data: Brevo status incidents per year Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history. | Year | Incidents | Major/critical | | --- | --- | --- | | 2026 | 31 | 5 | ### Chart data: Incidents per month, last 36 months By impact as reported by the vendor. Maintenance excluded. | Month | Impact | Incidents | | --- | --- | --- | | 2026-07 | minor | 6 | | 2026-08 | critical | 1 | | 2026-08 | minor | 3 | | 2026-09 | critical | 2 | | 2026-09 | minor | 6 | | 2026-09 | none | 2 | | 2026-10 | critical | 1 | | 2026-10 | major | 1 | | 2026-10 | minor | 6 | | 2026-10 | none | 3 | ### Chart data: Page snapshot history One dot per archived version. Grey = first archived (baseline), orange = text changed. | Date | Page | Change | | --- | --- | --- | | 2026-10-17 | Pricing | baseline | | 2026-10-17 | Trust / security | baseline | --- Canonical: https://rewindex.com/company/brevo · Markdown: https://rewindex.com/company/brevo.md · JSON: https://rewindex.com/api/v1/companies/brevo · Generated 2026-10-18T01:29:39.918Z