# Braze: Issues creating cases via the Braze Support Portal

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-19 13:53 UTC · Resolved: 2024-06-19 19:04 UTC · Duration: 5.2 h
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/zfyp7vyk1rgf](https://braze.statuspage.io/incidents/zfyp7vyk1rgf)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2024-06-19 19:04 UTC: The issue preventing some users from raising a ticket via the Braze Support Portal has been resolved. The Braze Support Portal is now fully operational, and you should be able to raise tickets without any issues. If you continue to experience any difficulties, please do not hesitate to raise a ticket by emailing support@braze.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/braze/incidents/zfyp7vyk1rgf · Markdown: https://rewindex.com/company/braze/incidents/zfyp7vyk1rgf.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/zfyp7vyk1rgf · Generated 2026-10-18T10:41:57.524Z