# Braze: Investigating connectivity issues

> Braze status incident “Investigating connectivity issues” on 2015-05-28: impact minor (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/yd3khcjygwjz
Last updated: 2015-05-28T12:52:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-05-28 10:41 UTC · Resolved: 2015-05-28 12:52 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/yd3khcjygwjz](https://braze.statuspage.io/incidents/yd3khcjygwjz)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2015-05-28 12:52 UTC: All customers have been restored. Our DBAs are continuing to investigate the issue, but it appears that secondary replication caused a server to hang. As an immediate next step, we are going to add more database shards as we troubleshoot.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2015-05-28 10:41 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/yd3khcjygwjz
- Citation: Braze, “Investigating connectivity issues” (2015-05-28 10:41 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/yd3khcjygwjz (CC BY 4.0).
- Markdown link: `[Braze: Investigating connectivity issues (2015-05-28)](https://rewindex.com/company/braze/incidents/yd3khcjygwjz)`


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Canonical: https://rewindex.com/company/braze/incidents/yd3khcjygwjz · Markdown: https://rewindex.com/company/braze/incidents/yd3khcjygwjz.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/yd3khcjygwjz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:23:40.090Z