# Braze: Errors and latency impacting multiple services

> Braze status incident “Errors and latency impacting multiple services” on 2023-09-22: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/tcp9wj36djlc
Last updated: 2023-09-22T14:02:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-22 14:02 UTC · Resolved: 2023-09-22 14:02 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/tcp9wj36djlc](https://braze.statuspage.io/incidents/tcp9wj36djlc)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2023-09-22 14:02 UTC: On September 22, 2023, commencing at 10:14 UTC, Braze encountered an issue that led to heightened latency and errors affecting the functionality of the REST API, SDK API, and Data Processing services across multiple clusters, specifically US01, US03, US04, US05, and EU01. Furthermore, during the incident, the US05 cluster experienced intermittent messaging delays. We successfully resolved this incident on, September 22, 2023, at 12:45 UTC, and, all services are operating within normal parameters. If you initiated any REST API calls between 10:14 and 12:45 UTC that resulted in errors, Braze did not receive or process them. We strongly recommend resubmitting these calls. During the incident window, there were no message-sending failures.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Braze, started 2023-09-22 14:02 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/tcp9wj36djlc
- Citation: Braze, “Errors and latency impacting multiple services” (2023-09-22 14:02 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/tcp9wj36djlc (CC BY 4.0).
- Markdown link: `[Braze: Errors and latency impacting multiple services (2023-09-22)](https://rewindex.com/company/braze/incidents/tcp9wj36djlc)`


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Canonical: https://rewindex.com/company/braze/incidents/tcp9wj36djlc · Markdown: https://rewindex.com/company/braze/incidents/tcp9wj36djlc.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/tcp9wj36djlc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:03:25.443Z