# Braze: Connectivity to US cluster seeming due to AWS incident

> Braze status incident “Connectivity to US cluster seeming due to AWS incident” on 2017-08-15: impact minor (vendor’s label), 4.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/rf9gv2yydp5f
Last updated: 2017-08-15T22:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-08-15 18:01 UTC · Resolved: 2017-08-15 22:10 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/rf9gv2yydp5f](https://braze.statuspage.io/incidents/rf9gv2yydp5f)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2017-08-15 22:10 UTC: Device collection had been re-enabled shortly after the last update however we had noticed that one job queue shard was not functioning at 100%. We fixed that issue and all services normalized shortly thereafter. We continued to monitor US-EAST-01 cluster and are now resolving this incident.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2017-08-15 18:01 UTC, resolved after 4.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/rf9gv2yydp5f
- Citation: Braze, “Connectivity to US cluster seeming due to AWS incident” (2017-08-15 18:01 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/rf9gv2yydp5f (CC BY 4.0).
- Markdown link: `[Braze: Connectivity to US cluster seeming due to AWS incident (2017-08-15)](https://rewindex.com/company/braze/incidents/rf9gv2yydp5f)`


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Canonical: https://rewindex.com/company/braze/incidents/rf9gv2yydp5f · Markdown: https://rewindex.com/company/braze/incidents/rf9gv2yydp5f.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/rf9gv2yydp5f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:55:17.762Z