# Braze: Braze AI Operator Errors

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-07-13 18:43 UTC · Resolved: 2026-07-13 21:31 UTC · Duration: 2.8 h
- Updates: 3
- [Vendor status page: https://stspg.io/hwc4hm2k432m](https://stspg.io/hwc4hm2k432m)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **investigating** 2026-07-13 18:43 UTC: Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message: "Connection unstable - Check your Wi-Fi or internet signal and try again". We are actively investigating the issue and will provide updates as more information becomes available.
- **monitoring** 2026-07-13 20:54 UTC: A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.
- **resolved** 2026-07-13 21:31 UTC: The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.


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Canonical: https://rewindex.com/company/braze/incidents/ppp90dtwc25s · Markdown: https://rewindex.com/company/braze/incidents/ppp90dtwc25s.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/ppp90dtwc25s · Generated 2026-10-18T10:32:18.253Z