# Braze: Degraded data processing and message sending in US AWS Clusters

> Braze status incident “Degraded data processing and message sending in US AWS Clusters” on 2020-08-22: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/pn12qxp6l089
Last updated: 2020-08-22T17:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-08-22 16:27 UTC · Resolved: 2020-08-22 17:30 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/pn12qxp6l089](https://braze.statuspage.io/incidents/pn12qxp6l089)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2020-08-22 17:30 UTC: AWS updated us at 1:17 ET to report this issue as resolved, and that the service is operating normally: "Between 8:20 AM and 9:57 AM PDT, we experienced elevated packet loss, impacting AWS Direct Connect connectivity to a single Availability Zone (use1-az6) in the US-EAST-1 Region." We have now re-enabled our servers in the affected AZ and are no longer seeing any errors. Lastly, our job processing latency has returned to normal, and we are considering this incident resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2020-08-22 16:27 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/pn12qxp6l089
- Citation: Braze, “Degraded data processing and message sending in US AWS Clusters” (2020-08-22 16:27 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/pn12qxp6l089 (CC BY 4.0).
- Markdown link: `[Braze: Degraded data processing and message sending in US AWS Clusters (2020-08-22)](https://rewindex.com/company/braze/incidents/pn12qxp6l089)`


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Canonical: https://rewindex.com/company/braze/incidents/pn12qxp6l089 · Markdown: https://rewindex.com/company/braze/incidents/pn12qxp6l089.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/pn12qxp6l089 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:45:11.249Z