# Braze: Latency and Errors on US07

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-02 07:43 UTC · Resolved: 2026-09-02 10:09 UTC · Duration: 2.4 h
- Updates: 4 · Affected components: Dashboard, US 07 Cluster - Dashboard
- [Vendor status page: https://stspg.io/31rcjl5mjqs5](https://stspg.io/31rcjl5mjqs5)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **investigating** 2026-09-02 07:43 UTC: Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.
- **identified** 2026-09-02 08:58 UTC: We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.
- **monitoring** 2026-09-02 09:36 UTC: Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.
- **resolved** 2026-09-02 10:09 UTC: The Dashboard has continue to remain stable and the issue is now resolved.


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Canonical: https://rewindex.com/company/braze/incidents/mj5q87q28pw3 · Markdown: https://rewindex.com/company/braze/incidents/mj5q87q28pw3.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/mj5q87q28pw3 · Generated 2026-10-18T10:42:36.056Z