# Braze: US07 Dashboard latency and errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-20 18:25 UTC · Resolved: 2026-03-20 19:29 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Dashboard, US 07 Cluster - Dashboard
- [Vendor status page: https://stspg.io/w57ncfgz4sjk](https://stspg.io/w57ncfgz4sjk)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **investigating** 2026-03-20 18:25 UTC: Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
- **monitoring** 2026-03-20 19:19 UTC: As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
- **resolved** 2026-03-20 19:29 UTC: No further issues have been experienced, and all services are operating normally. The incident is now resolved.


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Canonical: https://rewindex.com/company/braze/incidents/d7d7d7jxnhs7 · Markdown: https://rewindex.com/company/braze/incidents/d7d7d7jxnhs7.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/d7d7d7jxnhs7 · Generated 2026-10-18T09:38:44.172Z