# Braze: Email links for SparkPost customers serving 502s due to SparkPost incident

> Braze status incident “Email links for SparkPost customers serving 502s due to SparkPost incident” on 2024-11-20: impact minor (vendor’s label), 4.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/9r7dz71dwbr8
Last updated: 2024-11-21T03:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-20 22:38 UTC · Resolved: 2024-11-21 03:20 UTC · Duration: 4.7 h
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/9r7dz71dwbr8](https://braze.statuspage.io/incidents/9r7dz71dwbr8)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2024-11-21 03:20 UTC: This incident is resolved; Braze has not observed any recurrence in HTTP 502 errors for click-tracked links in the last ~4 hours. We will follow up with vendor SparkPost regarding root cause details of the outage. SparkPost Incident: https://status.sparkpost.com/incidents/nj2t6wx6b5gd

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2024-11-20 22:38 UTC, resolved after 4.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/9r7dz71dwbr8
- Citation: Braze, “Email links for SparkPost customers serving 502s due to SparkPost incident” (2024-11-20 22:38 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/9r7dz71dwbr8 (CC BY 4.0).
- Markdown link: `[Braze: Email links for SparkPost customers serving 502s due to SparkPost incident (2024-11-20)](https://rewindex.com/company/braze/incidents/9r7dz71dwbr8)`


---
Canonical: https://rewindex.com/company/braze/incidents/9r7dz71dwbr8 · Markdown: https://rewindex.com/company/braze/incidents/9r7dz71dwbr8.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/9r7dz71dwbr8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:51:31.261Z