# Braze: Intermittent API access for some customers

> Braze status incident “Intermittent API access for some customers” on 2014-11-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/8t94gmnw6ck5
Last updated: 2014-11-19T22:29:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2014-11-19 22:29 UTC · Resolved: 2014-11-19 22:29 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/8t94gmnw6ck5](https://braze.statuspage.io/incidents/8t94gmnw6ck5)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2014-11-19 22:29 UTC: Today at 5:29pm ET, one of our database servers that houses a very small fraction of our customers rapidly leaked memory and crashed, which caused some API calls to return 500 error codes. We quickly got the database operational and confirmed all API systems were fully back online for all customers by 5:36pm ET. Our DBAs have been investigating the root cause for past few hours and are escalating to the database vendor for support. We will update this page when we have a diagnosis. UPDATE: Our DBAs believe they have identified the issue due to a corrupted metadata file. The file has since been rebuilt successfully.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Braze, started 2014-11-19 22:29 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/8t94gmnw6ck5
- Citation: Braze, “Intermittent API access for some customers” (2014-11-19 22:29 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/8t94gmnw6ck5 (CC BY 4.0).
- Markdown link: `[Braze: Intermittent API access for some customers (2014-11-19)](https://rewindex.com/company/braze/incidents/8t94gmnw6ck5)`


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Canonical: https://rewindex.com/company/braze/incidents/8t94gmnw6ck5 · Markdown: https://rewindex.com/company/braze/incidents/8t94gmnw6ck5.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/8t94gmnw6ck5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:01:08.946Z