# Braze: Elevated Dashboard Login Errors EU01

> Braze status incident “Elevated Dashboard Login Errors EU01” on 2024-08-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/3nghn6g06p7z
Last updated: 2024-08-20T14:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-08-20 14:00 UTC · Resolved: 2024-08-20 14:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/3nghn6g06p7z](https://braze.statuspage.io/incidents/3nghn6g06p7z)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2024-08-20 14:00 UTC: Retroactive update: Between 14:03 and 14:14 UTC, the EU01 dashboard log-in experienced an increase in errors. The services have operated as normal since then, and our DBAs have identified the root cause as a faulty database node on one of our critical database instances. Due to the reduced redundancy caused by the faulty database node, between 16:13 and 19:15 UTC, a subset of customers on EU01 would have experienced message-sending and data-processing latency as we worked to restore functionality.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Braze, started 2024-08-20 14:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/3nghn6g06p7z
- Citation: Braze, “Elevated Dashboard Login Errors EU01” (2024-08-20 14:00 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/3nghn6g06p7z (CC BY 4.0).
- Markdown link: `[Braze: Elevated Dashboard Login Errors EU01 (2024-08-20)](https://rewindex.com/company/braze/incidents/3nghn6g06p7z)`


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Canonical: https://rewindex.com/company/braze/incidents/3nghn6g06p7z · Markdown: https://rewindex.com/company/braze/incidents/3nghn6g06p7z.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/3nghn6g06p7z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:17:55.183Z