# Braze: Elevated SDK errors and latency impacting US-01 cluster

> Braze status incident “Elevated SDK errors and latency impacting US-01 cluster” on 2023-09-28: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/31ypfjcc73py
Last updated: 2023-09-28T19:42:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-28 19:42 UTC · Resolved: 2023-09-28 19:42 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/31ypfjcc73py](https://braze.statuspage.io/incidents/31ypfjcc73py)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2023-09-28 19:42 UTC: On September 28, 2023, Braze encountered an issue that led to elevated latency and errors affecting the functionality of the SDK API on the US01 cluster. Between 12:52 ET to 13:30 ET and 13:45 to 14:05 ET, there were elevated errors and latency from the SDK API. SDK requests automatically retry upon an error, upon the incident being resolved all requests are successfully processed, therefore during that time requests from the Braze SDK to the Braze SDK API may have experienced elevated latency.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Braze, started 2023-09-28 19:42 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/31ypfjcc73py
- Citation: Braze, “Elevated SDK errors and latency impacting US-01 cluster” (2023-09-28 19:42 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/31ypfjcc73py (CC BY 4.0).
- Markdown link: `[Braze: Elevated SDK errors and latency impacting US-01 cluster (2023-09-28)](https://rewindex.com/company/braze/incidents/31ypfjcc73py)`


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Canonical: https://rewindex.com/company/braze/incidents/31ypfjcc73py · Markdown: https://rewindex.com/company/braze/incidents/31ypfjcc73py.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/31ypfjcc73py · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:17:55.295Z