# Braze: Outbound email latency for non-EU Bird (Sparkpost) customers

> Braze status incident “Outbound email latency for non-EU Bird (Sparkpost) customers” on 2026-02-24: impact minor (vendor’s label), 25 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/2t0vhpd1tjtq
Last updated: 2026-02-24T20:00:13Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-24 19:34 UTC · Resolved: 2026-02-24 20:00 UTC · Duration: 25 min
- Updates: 3 · Affected components: Email, Global Messaging Channels - Email
- [Vendor status page: https://stspg.io/k96nwrlfpd8h](https://stspg.io/k96nwrlfpd8h)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **investigating** 2026-02-24 19:34 UTC: Braze Engineers detected an increase in latency on email outbound messaging for customers on Bird (Sparkpost) non-EU Braze clusters. This latency build up started at 13:53 ET. Braze has engaged Sparkpost, who have declared an incident and are actively investigating, you can follow their Statuspage for updates, and we'll update here in 30 minutes, or when we learn more. https://status.sparkpost.com/incidents/ndjn00g5vwm3
- **investigating** 2026-02-24 19:42 UTC: As of 14:34 ET, Sparkpost has identified the root cause to be a networking issue on their US cluster. We are monitoring performance for improvement.
- **resolved** 2026-02-24 20:00 UTC: As of 14:41 ET, Sparkpost has declared this incident resolved after implementing a fix. Braze Engineers have confirmed that real time outbound email latency has returned within normal operational bounds as of 14:34 ET. Any messages that failed during this window, were automatically retried. This incident is considered resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2026-02-24 19:34 UTC, resolved after 25 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/2t0vhpd1tjtq
- Citation: Braze, “Outbound email latency for non-EU Bird (Sparkpost) customers” (2026-02-24 19:34 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/2t0vhpd1tjtq (CC BY 4.0).
- Markdown link: `[Braze: Outbound email latency for non-EU Bird (Sparkpost) customers (2026-02-24)](https://rewindex.com/company/braze/incidents/2t0vhpd1tjtq)`


---
Canonical: https://rewindex.com/company/braze/incidents/2t0vhpd1tjtq · Markdown: https://rewindex.com/company/braze/incidents/2t0vhpd1tjtq.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/2t0vhpd1tjtq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:39:08.692Z