# Braze: Email links for SparkPost customers serving 502s due to SparkPost incident

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-11-22 18:16 UTC · Resolved: 2024-11-22 21:48 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://braze.statuspage.io/incidents/0v0swy36xs27](https://braze.statuspage.io/incidents/0v0swy36xs27)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2024-11-22 21:48 UTC: SparkPost have resolved the incident on their side. Braze has not observed any recurrence in HTTP 502 errors for click-tracked links since SparkPost implemented their fix. We will follow up with vendor SparkPost regarding root cause details of the outage.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/braze/incidents/0v0swy36xs27 · Markdown: https://rewindex.com/company/braze/incidents/0v0swy36xs27.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/0v0swy36xs27 · Generated 2026-10-19T22:31:16.662Z