# Braze in September 2017: incidents, uptime and changes

> Braze in September 2017: 5 incidents on its status page (2 major or critical), 99.46% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Braze’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/braze/2017/09
Last updated: 2017-10-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 3
- Uptime (vendor-reported): 99.46% free of major/critical incidents, 98.61% free of any incident; outage time 3 h 52 min, incident time 9 h 59 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2017](https://rewindex.com/company/braze/2017/08.md) · Next: [October 2017](https://rewindex.com/company/braze/2017/10.md) · [All months](https://rewindex.com/company/braze/reports.md) · [Braze](https://rewindex.com/company/braze.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Platform Outage - US-02 Cluster](https://rewindex.com/company/braze/incidents/r7c4d97gnwsl.md) | critical | 2017-09-12 19:43 UTC | 2017-09-12 22:12 UTC | 2.5 h | resolved |
| [Investigating database issues affecting US 01](https://rewindex.com/company/braze/incidents/f3hyx99clmtv.md) | major | 2017-09-14 16:38 UTC | 2017-09-14 18:01 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated error rates - US-01](https://rewindex.com/company/braze/incidents/mqf4219nzz74.md) | minor | 2017-09-09 05:27 UTC | 2017-09-09 05:41 UTC | 14 min | resolved |
| [Platform Outage - US-02 Cluster](https://rewindex.com/company/braze/incidents/r7c4d97gnwsl.md) | critical | 2017-09-12 19:43 UTC | 2017-09-12 22:12 UTC | 2.5 h | resolved |
| [Investigating database issues affecting US 01](https://rewindex.com/company/braze/incidents/f3hyx99clmtv.md) | major | 2017-09-14 16:38 UTC | 2017-09-14 18:01 UTC | 1.4 h | resolved |
| [Delayed data processing for some customers](https://rewindex.com/company/braze/incidents/p2wk1p6xdzcz.md) | minor | 2017-09-22 11:10 UTC | 2017-09-22 11:57 UTC | 47 min | resolved |
| [Delayed data processing and message sending for some customers](https://rewindex.com/company/braze/incidents/y9mgbsjwz89y.md) | minor | 2017-09-29 21:25 UTC | 2017-09-30 02:31 UTC | 5.1 h | resolved |

## Cite this

Braze posted 5 status incidents in September 2017 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/braze/2017/09
- Citation: Braze, “Braze in September 2017” (2017-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/braze/2017/09 (CC BY 4.0).
- Markdown link: `[Braze: Braze in September 2017 (2017-09-01)](https://rewindex.com/company/braze/2017/09)`


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Canonical: https://rewindex.com/company/braze/2017/09 · Markdown: https://rewindex.com/company/braze/2017/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:13.117Z