# Braintrust: Slow or failed data loading in US region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-09 21:30 UTC · Resolved: 2026-09-09 22:10 UTC · Duration: 40 min
- Updates: 3 · Affected components: API
- [Vendor status page: https://status.braintrust.dev/incidents/01M2418VWM3N4EZ9A8XF2A8XN8](https://status.braintrust.dev/incidents/01M2418VWM3N4EZ9A8XF2A8XN8)
- [Company: Braintrust](https://rewindex.com/company/braintrust.md)

## Timeline of updates

- **investigating** 2026-09-09 21:30 UTC: We're investigating slow or failed data loading affecting some customers on our US-hosted service. Affected pages may load slowly, hang, or show errors.
- **monitoring** 2026-09-09 21:34 UTC: We've applied a mitigation for the data-loading issue affecting our US-hosted service and are monitoring performance. We'll share another update once we've confirmed stability.
- **resolved** 2026-09-09 22:10 UTC: The issue causing slow or failed data loading in our US-hosted service has been resolved. We're sorry for the disruption.

## Rewindex changes for this incident

- 2026-09-09 21:30 UTC: [Major incident: Slow or failed data loading in US region](https://rewindex.com/change/iddcae80d5f6016.md)


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Canonical: https://rewindex.com/company/braintrust/incidents/01M2418VWM3N4EZ9A8XF2A8XN8 · Markdown: https://rewindex.com/company/braintrust/incidents/01M2418VWM3N4EZ9A8XF2A8XN8.md · JSON: https://rewindex.com/api/v1/companies/braintrust/incidents/01M2418VWM3N4EZ9A8XF2A8XN8 · Generated 2026-10-20T01:33:26.364Z