# Box: Error Submitting Support Cases on the Box Community

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-09-13 15:58 UTC · Resolved: 2019-09-13 18:25 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/vktlk3k80lss](https://status.box.com/incidents/vktlk3k80lss)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2019-09-13 18:25 UTC: We have resolved the issues that prevented support cases from being raised on the Box Community and Support site. We will monitor to ensure no further impact is observed, though we do not expect any further impact.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/box/incidents/vktlk3k80lss · Markdown: https://rewindex.com/company/box/incidents/vktlk3k80lss.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/vktlk3k80lss · Generated 2026-10-18T11:33:41.397Z