# Box: [Resolved] Users Unable to Submit Support Cases on the Box Community

> Box status incident “[Resolved] Users Unable to Submit Support Cases on the Box Community” on 2016-08-26: impact none (vendor’s label), 4.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/tb5nlx5n3m49
Last updated: 2016-08-26T20:02:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-08-26 16:00 UTC · Resolved: 2016-08-26 20:02 UTC · Duration: 4.0 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/tb5nlx5n3m49](https://status.box.com/incidents/tb5nlx5n3m49)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2016-08-26 20:02 UTC: The monitoring period has ended and we have confirmed full functionality has returned to the web case submission workflow. Thank you for your patience as we worked to resolve this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Box, started 2016-08-26 16:00 UTC, resolved after 4.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/tb5nlx5n3m49
- Citation: Box, “[Resolved] Users Unable to Submit Support Cases on the Box Community” (2016-08-26 16:00 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/tb5nlx5n3m49 (CC BY 4.0).
- Markdown link: `[Box: Resolved Users Unable to Submit Support Cases on the Box Community (2016-08-26)](https://rewindex.com/company/box/incidents/tb5nlx5n3m49)`


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Canonical: https://rewindex.com/company/box/incidents/tb5nlx5n3m49 · Markdown: https://rewindex.com/company/box/incidents/tb5nlx5n3m49.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/tb5nlx5n3m49 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:58:11.036Z