# Box: Some customers may be unable to view their files on Box.com and a "Please refresh" message is shown

> Box status incident “Some customers may be unable to view their files on Box.com and a "Please refresh" message is shown” on 2015-11-04: impact minor (vendor’s label), 9.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/sx1sf60s4wl8
Last updated: 2015-11-05T06:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-11-04 20:50 UTC · Resolved: 2015-11-05 06:00 UTC · Duration: 9.2 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/sx1sf60s4wl8](https://status.box.com/incidents/sx1sf60s4wl8)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2015-11-05 06:00 UTC: We no longer observe the issue anymore. It is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Box, started 2015-11-04 20:50 UTC, resolved after 9.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/sx1sf60s4wl8
- Citation: Box, “Some customers may be unable to view their files on Box.com and a "Please refresh" message is shown” (2015-11-04 20:50 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/sx1sf60s4wl8 (CC BY 4.0).
- Markdown link: `[Box: Some customers may be unable to view their files on Box.com and a "Please refresh" message is shown (2015-11-04)](https://rewindex.com/company/box/incidents/sx1sf60s4wl8)`


---
Canonical: https://rewindex.com/company/box/incidents/sx1sf60s4wl8 · Markdown: https://rewindex.com/company/box/incidents/sx1sf60s4wl8.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/sx1sf60s4wl8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:13:26.511Z