# Box: [Medium] Issues with Box Notes

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-28 10:04 UTC · Resolved: 2026-09-28 10:31 UTC · Duration: 28 min
- Updates: 2 · Affected components: Box Notes - Web Application, Web Application
- [Vendor status page: https://stspg.io/526db319tsmt](https://stspg.io/526db319tsmt)
- [Company: Box](https://rewindex.com/company/box.md)

## Summary

Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-28 10:04 UTC: Our team is investigating an issue with Box Notes. Users may see errors or slowness when creating or updating Box Notes. We will provide additional information as it becomes available.
- **resolved** 2026-09-28 10:31 UTC: After further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

## Rewindex changes for this incident

- 2026-09-28 10:04 UTC: [Major incident: \[Medium\] Issues with Box Notes](https://rewindex.com/change/i6facd053d4e05a.md)


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Canonical: https://rewindex.com/company/box/incidents/qvw8ppb72m38 · Markdown: https://rewindex.com/company/box/incidents/qvw8ppb72m38.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/qvw8ppb72m38 · Generated 2026-10-18T11:28:05.962Z