# Box: Some Box Users May Be Unable to Use FTP

> Box status incident “Some Box Users May Be Unable to Use FTP” on 2017-10-23: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/lts6zwyqk2s1
Last updated: 2017-10-23T08:19:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-10-23 07:13 UTC · Resolved: 2017-10-23 08:19 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/lts6zwyqk2s1](https://status.box.com/incidents/lts6zwyqk2s1)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2017-10-23 08:19 UTC: The monitoring period has ended for this issue and no further impact has been observed. If you are still experiencing issues using Box's FTP service, please contact the Box User Services team via https://community.box.com/help.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Box, started 2017-10-23 07:13 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/lts6zwyqk2s1
- Citation: Box, “Some Box Users May Be Unable to Use FTP” (2017-10-23 07:13 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/lts6zwyqk2s1 (CC BY 4.0).
- Markdown link: `[Box: Some Box Users May Be Unable to Use FTP (2017-10-23)](https://rewindex.com/company/box/incidents/lts6zwyqk2s1)`


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Canonical: https://rewindex.com/company/box/incidents/lts6zwyqk2s1 · Markdown: https://rewindex.com/company/box/incidents/lts6zwyqk2s1.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/lts6zwyqk2s1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:04:42.054Z