# Box: Crocodoc Users May Experience Issues With Document Conversions and Previews

> Box status incident “Crocodoc Users May Experience Issues With Document Conversions and Previews” on 2017-10-10: impact minor (vendor’s label), 59 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/kfxj8w2qv41d
Last updated: 2017-10-10T15:44:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-10-10 14:45 UTC · Resolved: 2017-10-10 15:44 UTC · Duration: 59 min
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/kfxj8w2qv41d](https://status.box.com/incidents/kfxj8w2qv41d)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2017-10-10 15:44 UTC: Box engineering has confirmed that issues with Crocodoc Conversions and Previews are fully resolved. If you continue to experience any issues with the Crocodoc service, please contact the Box User Services team via https://community.box.com/help

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Box, started 2017-10-10 14:45 UTC, resolved after 59 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/kfxj8w2qv41d
- Citation: Box, “Crocodoc Users May Experience Issues With Document Conversions and Previews” (2017-10-10 14:45 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/kfxj8w2qv41d (CC BY 4.0).
- Markdown link: `[Box: Crocodoc Users May Experience Issues With Document Conversions and Previews (2017-10-10)](https://rewindex.com/company/box/incidents/kfxj8w2qv41d)`


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Canonical: https://rewindex.com/company/box/incidents/kfxj8w2qv41d · Markdown: https://rewindex.com/company/box/incidents/kfxj8w2qv41d.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/kfxj8w2qv41d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:18:27.313Z