# Box: [Medium] Customers may experience issues previewing files

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-18 18:00 UTC · Resolved: 2026-03-18 18:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/q0mdmlwrlp2b](https://stspg.io/q0mdmlwrlp2b)
- [Company: Box](https://rewindex.com/company/box.md)

## Summary

Box reported a major-impact incident affecting file previews for some users, starting at 2026-03-18 18:00 UTC and marked resolved at the same time (computed duration: 0 min). Box stated that no further impact was observed. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-03-18 18:00 UTC: Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

## Rewindex changes for this incident

- 2026-03-18 18:00 UTC: [Major incident: \[Medium\] Customers may experience issues previewing files](https://rewindex.com/change/i97399d2dc5dd1f.md)


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Canonical: https://rewindex.com/company/box/incidents/k7hsgbs103sx · Markdown: https://rewindex.com/company/box/incidents/k7hsgbs103sx.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/k7hsgbs103sx · Generated 2026-10-18T11:31:07.887Z