# Box: [Major] Issues with Search Functionality

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-10-10 21:47 UTC · Resolved: 2023-10-11 02:07 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/j0g48mrwx4py](https://status.box.com/incidents/j0g48mrwx4py)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2023-10-11 02:07 UTC: Teams have isolated the cause of the search issues and have completed steps to remediate further impact. A reindexing job was kicked off and will complete in the next 24 hours in which any remaining missing files will be processed. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/box/incidents/j0g48mrwx4py · Markdown: https://rewindex.com/company/box/incidents/j0g48mrwx4py.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/j0g48mrwx4py · Generated 2026-10-18T12:23:17.806Z