# Box: [Major] Delay in email notifications

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-13 01:30 UTC · Resolved: 2023-09-13 01:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/hlb90jx53dzp](https://status.box.com/incidents/hlb90jx53dzp)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2023-09-13 01:30 UTC: From approximately 6:48 PM to 9:40 PM US Pacific Time we had in impact affecting customer email notifications. During this time customers may have experienced delays in receiving email notifications from Box. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/box/incidents/hlb90jx53dzp · Markdown: https://rewindex.com/company/box/incidents/hlb90jx53dzp.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/hlb90jx53dzp · Generated 2026-10-18T11:36:23.283Z