# Box: [MAJOR] Degradation of Syncing from Web App to Box Drive

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-10-11 17:00 UTC · Resolved: 2022-10-11 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/hcztyjgc3mf9](https://status.box.com/incidents/hcztyjgc3mf9)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2022-10-11 17:00 UTC: Box has identified and resolved issues with syncing from the Web Application (Box.com) to Box Drive where new changes made in the Web App are not synced to Box Drive. In case users notice any discrepancies with some files/folders not being available on Box Drive, please have users use the Refresh Button as detailed in our Known Product Issues page below: https://support.box.com/hc/en-us/articles/360045231753-Known-Product-Issues

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/box/incidents/hcztyjgc3mf9 · Markdown: https://rewindex.com/company/box/incidents/hcztyjgc3mf9.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/hcztyjgc3mf9 · Generated 2026-10-18T12:23:11.947Z