# Box: [Critical] FTP Unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-11-18 00:00 UTC · Resolved: 2021-11-18 00:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/f3gn2w07fdf1](https://status.box.com/incidents/f3gn2w07fdf1)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2021-11-18 00:00 UTC: From approximately 4:00pm - 9:30pm PT, some customers experienced failures with FTP uploads and downloads due to an expired SSL certificate. The certificate has been updated which resolved this issue. If you are still experiencing issues with FTP, please contact Box Support at https://support.box.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/box/incidents/f3gn2w07fdf1 · Markdown: https://rewindex.com/company/box/incidents/f3gn2w07fdf1.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/f3gn2w07fdf1 · Generated 2026-10-18T10:25:10.696Z