# Box: [Medium] Issue with File Requests

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-02 03:43 UTC · Resolved: 2026-10-01 10:00 UTC · Duration: -1064 min
- Updates: 1
- [Vendor status page: https://stspg.io/bg9l10zsjf57](https://stspg.io/bg9l10zsjf57)
- [Company: Box](https://rewindex.com/company/box.md)

## Summary

Box reported a major incident affecting File Requests, now resolved with no current impact. The recorded start is 2026-10-02 03:43 UTC and resolution is 2026-10-01 10:00 UTC; these timestamps conflict, and the computed duration is unknown. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-10-01 10:00 UTC: From approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

## Rewindex changes for this incident

- 2026-10-02 03:43 UTC: [Major incident: \[Medium\] Issue with File Requests](https://rewindex.com/change/ie210144627e882.md)


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Canonical: https://rewindex.com/company/box/incidents/9zt2kt0r08xy · Markdown: https://rewindex.com/company/box/incidents/9zt2kt0r08xy.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/9zt2kt0r08xy · Generated 2026-10-18T09:41:07.290Z