# Box: Some Users Unable to Access Box Relay

> Box status incident “Some Users Unable to Access Box Relay” on 2017-12-15: impact minor (vendor’s label), 21 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/9n8qn56lr85r
Last updated: 2017-12-15T19:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-12-15 18:49 UTC · Resolved: 2017-12-15 19:10 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/9n8qn56lr85r](https://status.box.com/incidents/9n8qn56lr85r)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2017-12-15 19:10 UTC: Box Engineers have confirmed with IBM that issues with Box Relay are fully resolved. If you continue to experience any issues, please contact the Box User Services team via https://community.box.com/help

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Box, started 2017-12-15 18:49 UTC, resolved after 21 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/9n8qn56lr85r
- Citation: Box, “Some Users Unable to Access Box Relay” (2017-12-15 18:49 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/9n8qn56lr85r (CC BY 4.0).
- Markdown link: `[Box: Some Users Unable to Access Box Relay (2017-12-15)](https://rewindex.com/company/box/incidents/9n8qn56lr85r)`


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Canonical: https://rewindex.com/company/box/incidents/9n8qn56lr85r · Markdown: https://rewindex.com/company/box/incidents/9n8qn56lr85r.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/9n8qn56lr85r · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:04:49.298Z