# Box: [Medium] Issue with multiple Box Services

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-20 02:19 UTC · Resolved: 2026-10-20 03:47 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Box Sign, Box Web Application - Box Sign, Box Platform / API - Content API, Content API, Box Platform / API - Box Sign, Box Sign, Box Web Application - Uploads/Downloads, Uploads/Downloads
- [Vendor status page: https://stspg.io/cq608909nb7h](https://stspg.io/cq608909nb7h)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **investigating** 2026-10-20 02:19 UTC: Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
- **investigating** 2026-10-20 02:33 UTC: Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
- **identified** 2026-10-20 03:11 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-10-20 03:47 UTC: After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

## Rewindex changes for this incident

- 2026-10-20 02:19 UTC: [Major incident: \[Medium\] Issue with Box Sign and API](https://rewindex.com/change/i8c1f921f08d9a4.md)
- 2026-10-20 02:33 UTC: [Incident silently edited: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r6bf580ac06e6de.md)
- 2026-10-20 02:43 UTC: [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r1f075172f927d5.md)
- 2026-10-20 03:13 UTC: [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r3e36d395cabd5c.md)
- 2026-10-20 03:53 UTC: [Incident updated: \[Medium\] Issue with multiple Box Services](https://rewindex.com/change/r6fbde551ed830c.md)


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Canonical: https://rewindex.com/company/box/incidents/8mlj3j9t0xx9 · Markdown: https://rewindex.com/company/box/incidents/8mlj3j9t0xx9.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/8mlj3j9t0xx9 · Generated 2026-10-20T04:32:56.174Z