# Box: [Major] Customers may experience issues receiving email notifications

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-11-04 00:11 UTC · Resolved: 2023-11-04 00:26 UTC · Duration: 15 min
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/4103d5cqw77d](https://status.box.com/incidents/4103d5cqw77d)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2023-11-04 00:26 UTC: Teams have completed remediating efforts and confirmed email notifications are now being sent out correctly. After further monitoring, this incident is now considered resolved. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/box/incidents/4103d5cqw77d · Markdown: https://rewindex.com/company/box/incidents/4103d5cqw77d.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/4103d5cqw77d · Generated 2026-10-18T10:30:57.535Z