# Box: [Major] Issue with Payment Processing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-15 07:57 UTC · Resolved: 2025-05-15 12:08 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/40t6mxqn8g37](https://status.box.com/incidents/40t6mxqn8g37)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2025-05-15 12:08 UTC: After further monitoring, this incident is now considered resolved. Payment Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/box/incidents/40t6mxqn8g37 · Markdown: https://rewindex.com/company/box/incidents/40t6mxqn8g37.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/40t6mxqn8g37 · Generated 2026-10-18T11:29:23.441Z