# Box: [Major]: Issues receiving messages from Box's two factor authentication service

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-08-12 17:07 UTC · Resolved: 2020-08-12 18:36 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/3zbbl1m02tsf](https://status.box.com/incidents/3zbbl1m02tsf)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2020-08-12 18:36 UTC: No additional impact was observed and this issue is considered resolved. If you continue seeing any issues with Box 2fa, please contact us at https://support.box.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/box/incidents/3zbbl1m02tsf · Markdown: https://rewindex.com/company/box/incidents/3zbbl1m02tsf.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/3zbbl1m02tsf · Generated 2026-10-18T12:22:11.547Z