# Box: [Minor] Delayed information in User Details Report

> Box status incident “[Minor] Delayed information in User Details Report” on 2021-12-27: impact minor (vendor’s label), 22 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/33fbtd3b63hx
Last updated: 2021-12-28T01:14:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-27 03:12 UTC · Resolved: 2021-12-28 01:14 UTC · Duration: 22 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/33fbtd3b63hx](https://status.box.com/incidents/33fbtd3b63hx)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2021-12-28 01:14 UTC: We’ve addressed the underlying delay that led to the User Details Report not being up to date. While the issue has been remediated, there is still a backlog to be processed. As a workaround, Admins can run a User Activity Report and filter for the information that’s available in the User Details Report. The information from the User Activity Report is not affected, as the delay is only limited to the User Details Report. We're considering this issue resolved. Please contact Box Support at https://support.box.com if you are currently seeing any issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Box, started 2021-12-27 03:12 UTC, resolved after 22 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/33fbtd3b63hx
- Citation: Box, “[Minor] Delayed information in User Details Report” (2021-12-27 03:12 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/33fbtd3b63hx (CC BY 4.0).
- Markdown link: `[Box: Minor Delayed information in User Details Report (2021-12-27)](https://rewindex.com/company/box/incidents/33fbtd3b63hx)`


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Canonical: https://rewindex.com/company/box/incidents/33fbtd3b63hx · Markdown: https://rewindex.com/company/box/incidents/33fbtd3b63hx.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/33fbtd3b63hx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:00:39.280Z