# Box: [Major] Subset of Customers Experiencing Latency in Web App and API Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-11-13 18:43 UTC · Resolved: 2019-11-13 21:21 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/1jz02ps2rzj9](https://status.box.com/incidents/1jz02ps2rzj9)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2019-11-13 21:21 UTC: No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/box/incidents/1jz02ps2rzj9 · Markdown: https://rewindex.com/company/box/incidents/1jz02ps2rzj9.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/1jz02ps2rzj9 · Generated 2026-10-18T09:40:50.207Z