# Box: Some users may be unable to login to Box Sync

> Box status incident “Some users may be unable to login to Box Sync” on 2017-04-03: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/box/incidents/15mk2sldv485
Last updated: 2017-04-03T17:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-04-03 16:21 UTC · Resolved: 2017-04-03 17:49 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.box.com/incidents/15mk2sldv485](https://status.box.com/incidents/15mk2sldv485)
- [Company: Box](https://rewindex.com/company/box.md)

## Timeline of updates

- **resolved** 2017-04-03 17:49 UTC: The monitoring period has ended and no further impact to affected services has been observed. If you're still experiencing issues, please contact the Box User Services team via https://community.box.com/help.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Box, started 2017-04-03 16:21 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/box/incidents/15mk2sldv485
- Citation: Box, “Some users may be unable to login to Box Sync” (2017-04-03 16:21 UTC). Archived by Rewindex: https://rewindex.com/company/box/incidents/15mk2sldv485 (CC BY 4.0).
- Markdown link: `[Box: Some users may be unable to login to Box Sync (2017-04-03)](https://rewindex.com/company/box/incidents/15mk2sldv485)`


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Canonical: https://rewindex.com/company/box/incidents/15mk2sldv485 · Markdown: https://rewindex.com/company/box/incidents/15mk2sldv485.md · JSON: https://rewindex.com/api/v1/companies/box/incidents/15mk2sldv485 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:05:53.793Z