# Box in May 2025: incidents, uptime and changes

> Box in May 2025: 6 incidents on its status page (6 major or critical), 98.23% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Box’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/box/2025/05
Last updated: 2025-06-01T00:00:00Z

- Incidents posted: 6 (major/critical: 6) · Maintenance: 0
- By vendor impact label: critical 2, major 4
- Uptime (vendor-reported): 98.23% free of major/critical incidents, 98.23% free of any incident; outage time 13 h 8 min, incident time 13 h 8 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2025](https://rewindex.com/company/box/2025/04.md) · Next: [June 2025](https://rewindex.com/company/box/2025/06.md) · [All months](https://rewindex.com/company/box/reports.md) · [Box](https://rewindex.com/company/box.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Critical\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/slc6f8l75rj2.md) | critical | 2025-05-07 13:30 UTC | 2025-05-07 19:19 UTC | 5.8 h | resolved |
| [\[Outage\] Box Services Unavailable](https://rewindex.com/company/box/incidents/np6l3wntd830.md) | critical | 2025-05-21 21:28 UTC | 2025-05-21 23:10 UTC | 1.7 h | resolved |
| [\[Major\] Issue Modifying Powerpoint Files with MS Office Online](https://rewindex.com/company/box/incidents/hl7519fkk3b8.md) | major | 2025-05-15 07:35 UTC | 2025-05-15 12:48 UTC | 5.2 h | resolved |
| [\[Major\] Issue with Payment Processing](https://rewindex.com/company/box/incidents/40t6mxqn8g37.md) | major | 2025-05-15 07:57 UTC | 2025-05-15 12:08 UTC | 4.2 h | resolved |
| [\[Major\] Customers may have experienced issues with Login, SSO, Uploads and Downloads](https://rewindex.com/company/box/incidents/bcmqzl2t6xmf.md) | major | 2025-05-19 08:00 UTC | 2025-05-19 08:00 UTC | 0 min | resolved |
| [\[Major\] Issues with Box AI](https://rewindex.com/company/box/incidents/rgjpfn2ph8n2.md) | major | 2025-05-20 01:25 UTC | 2025-05-20 01:49 UTC | 24 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Critical\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/slc6f8l75rj2.md) | critical | 2025-05-07 13:30 UTC | 2025-05-07 19:19 UTC | 5.8 h | resolved |
| [\[Major\] Issue Modifying Powerpoint Files with MS Office Online](https://rewindex.com/company/box/incidents/hl7519fkk3b8.md) | major | 2025-05-15 07:35 UTC | 2025-05-15 12:48 UTC | 5.2 h | resolved |
| [\[Major\] Issue with Payment Processing](https://rewindex.com/company/box/incidents/40t6mxqn8g37.md) | major | 2025-05-15 07:57 UTC | 2025-05-15 12:08 UTC | 4.2 h | resolved |
| [\[Major\] Customers may have experienced issues with Login, SSO, Uploads and Downloads](https://rewindex.com/company/box/incidents/bcmqzl2t6xmf.md) | major | 2025-05-19 08:00 UTC | 2025-05-19 08:00 UTC | 0 min | resolved |
| [\[Major\] Issues with Box AI](https://rewindex.com/company/box/incidents/rgjpfn2ph8n2.md) | major | 2025-05-20 01:25 UTC | 2025-05-20 01:49 UTC | 24 min | resolved |
| [\[Outage\] Box Services Unavailable](https://rewindex.com/company/box/incidents/np6l3wntd830.md) | critical | 2025-05-21 21:28 UTC | 2025-05-21 23:10 UTC | 1.7 h | resolved |

## Cite this

Box posted 6 status incidents in May 2025 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/box/2025/05
- Citation: Box, “Box in May 2025” (2025-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/box/2025/05 (CC BY 4.0).
- Markdown link: `[Box: Box in May 2025 (2025-05-01)](https://rewindex.com/company/box/2025/05)`


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Canonical: https://rewindex.com/company/box/2025/05 · Markdown: https://rewindex.com/company/box/2025/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:01:35.318Z