# Box in September 2023: incidents, uptime and changes

> Box in September 2023: 7 incidents on its status page (7 major or critical), 96.61% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Box’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/box/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 7 (major/critical: 7) · Maintenance: 3
- By vendor impact label: critical 3, major 4
- Uptime (vendor-reported): 96.61% free of major/critical incidents, 96.61% free of any incident; outage time 24 h 23 min, incident time 24 h 23 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/box/2023/08.md) · Next: [October 2023](https://rewindex.com/company/box/2023/10.md) · [All months](https://rewindex.com/company/box/reports.md) · [Box](https://rewindex.com/company/box.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Critical\] Issues Opening Box Notes](https://rewindex.com/company/box/incidents/yzg77dddd08n.md) | critical | 2023-09-18 14:15 UTC | 2023-09-18 14:53 UTC | 38 min | resolved |
| [\[Critical\] Issues Accessing box.com](https://rewindex.com/company/box/incidents/93cs3md2y96f.md) | critical | 2023-09-22 17:30 UTC | 2023-09-22 17:40 UTC | 10 min | resolved |
| [\[Critical\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/k66wbrwbss20.md) | critical | 2023-09-28 08:16 UTC | 2023-09-28 11:55 UTC | 3.6 h | resolved |
| [\[Major\] Issues with SSO Logins](https://rewindex.com/company/box/incidents/sp676hwlhj9s.md) | major | 2023-09-07 04:05 UTC | 2023-09-07 04:24 UTC | 19 min | resolved |
| [\[Major\] Customers may have experienced failures when using Public API](https://rewindex.com/company/box/incidents/xvk4hv00f99t.md) | major | 2023-09-12 09:39 UTC | 2023-09-12 10:29 UTC | 50 min | resolved |
| [\[Major\] Delay in email notifications](https://rewindex.com/company/box/incidents/hlb90jx53dzp.md) | major | 2023-09-13 01:30 UTC | 2023-09-13 01:30 UTC | 0 min | resolved |
| [\[Major\] Delays in Box Relay](https://rewindex.com/company/box/incidents/n3bzjknxk58l.md) | major | 2023-09-13 10:53 UTC | 2023-09-14 05:40 UTC | 19 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Major\] Issues with SSO Logins](https://rewindex.com/company/box/incidents/sp676hwlhj9s.md) | major | 2023-09-07 04:05 UTC | 2023-09-07 04:24 UTC | 19 min | resolved |
| [\[Major\] Customers may have experienced failures when using Public API](https://rewindex.com/company/box/incidents/xvk4hv00f99t.md) | major | 2023-09-12 09:39 UTC | 2023-09-12 10:29 UTC | 50 min | resolved |
| [\[Major\] Delay in email notifications](https://rewindex.com/company/box/incidents/hlb90jx53dzp.md) | major | 2023-09-13 01:30 UTC | 2023-09-13 01:30 UTC | 0 min | resolved |
| [\[Major\] Delays in Box Relay](https://rewindex.com/company/box/incidents/n3bzjknxk58l.md) | major | 2023-09-13 10:53 UTC | 2023-09-14 05:40 UTC | 19 h | resolved |
| [\[Critical\] Issues Opening Box Notes](https://rewindex.com/company/box/incidents/yzg77dddd08n.md) | critical | 2023-09-18 14:15 UTC | 2023-09-18 14:53 UTC | 38 min | resolved |
| [\[Critical\] Issues Accessing box.com](https://rewindex.com/company/box/incidents/93cs3md2y96f.md) | critical | 2023-09-22 17:30 UTC | 2023-09-22 17:40 UTC | 10 min | resolved |
| [\[Critical\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/k66wbrwbss20.md) | critical | 2023-09-28 08:16 UTC | 2023-09-28 11:55 UTC | 3.6 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] FTP Scheduled Maintenance](https://rewindex.com/company/box/incidents/k12n1rq56dlr.md) | maintenance | 2023-09-06 15:01 UTC | 2023-09-08 19:00 UTC | 2 d | resolved |
| [\[Scheduled\] SSO Scheduled Maintenance](https://rewindex.com/company/box/incidents/1qp655jcvz7n.md) | maintenance | 2023-09-06 17:24 UTC | 2023-09-08 22:34 UTC | 2 d | resolved |
| [\[Scheduled\] SSO Scheduled Maintenance](https://rewindex.com/company/box/incidents/78nr2d2gbm1s.md) | maintenance | 2023-09-18 17:03 UTC | 2023-09-21 00:02 UTC | 2 d | resolved |

## Cite this

Box posted 7 status incidents in September 2023 (7 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/box/2023/09
- Citation: Box, “Box in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/box/2023/09 (CC BY 4.0).
- Markdown link: `[Box: Box in September 2023 (2023-09-01)](https://rewindex.com/company/box/2023/09)`


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Canonical: https://rewindex.com/company/box/2023/09 · Markdown: https://rewindex.com/company/box/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:46:32.675Z