# Box in August 2023: incidents, uptime and changes

> Box in August 2023: 14 incidents on its status page (11 major or critical), 96.01% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Box’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/box/2023/08
Last updated: 2023-09-01T00:00:00Z

- Incidents posted: 14 (major/critical: 11) · Maintenance: 1
- By vendor impact label: critical 2, major 9, minor 3
- Uptime (vendor-reported): 96.01% free of major/critical incidents, 94.28% free of any incident; outage time 29 h 39 min, incident time 42 h 32 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2023](https://rewindex.com/company/box/2023/07.md) · Next: [September 2023](https://rewindex.com/company/box/2023/09.md) · [All months](https://rewindex.com/company/box/reports.md) · [Box](https://rewindex.com/company/box.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Critical\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/nm4l8fgxwkfh.md) | critical | 2023-08-08 21:28 UTC | 2023-08-08 23:04 UTC | 1.6 h | resolved |
| [\[Critical\] Issues Logging In for some Admin Users](https://rewindex.com/company/box/incidents/qcfb2w9x7dzw.md) | critical | 2023-08-10 15:46 UTC | 2023-08-10 16:20 UTC | 34 min | resolved |
| [\[Major\] Issue with Events API and Box Sign](https://rewindex.com/company/box/incidents/qvvc5rg9mfnz.md) | major | 2023-08-09 01:53 UTC | 2023-08-09 01:53 UTC | 0 min | resolved |
| [\[Major\] Issues with Box for Google Workspace](https://rewindex.com/company/box/incidents/hjz7fgfbfrxv.md) | major | 2023-08-09 03:11 UTC | 2023-08-09 09:38 UTC | 6.5 h | resolved |
| [\[Major\] Issue with File Request Feature](https://rewindex.com/company/box/incidents/s5mdtmcg04dh.md) | major | 2023-08-10 06:27 UTC | 2023-08-10 07:37 UTC | 1.2 h | resolved |
| [\[Major\] Degradation of Box for Office Online](https://rewindex.com/company/box/incidents/6kwyn4w5lxb6.md) | major | 2023-08-12 04:55 UTC | 2023-08-12 21:08 UTC | 16 h | resolved |
| [\[Major\] Issues with Uploads, Downloads and Box Notes](https://rewindex.com/company/box/incidents/6vzzw586srv8.md) | major | 2023-08-16 15:54 UTC | 2023-08-16 17:23 UTC | 1.5 h | resolved |
| [\[Major\] Customers may have experienced issues using Box Sign](https://rewindex.com/company/box/incidents/7sl69j2lm10w.md) | major | 2023-08-21 01:23 UTC | 2023-08-21 01:23 UTC | 0 min | resolved |
| [\[Major\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/n8k811spfvph.md) | major | 2023-08-23 00:55 UTC | 2023-08-23 01:36 UTC | 41 min | resolved |
| [\[Major\] Customers may have experienced issues using Box Sign and Public API](https://rewindex.com/company/box/incidents/nqjv5dcdm2ch.md) | major | 2023-08-24 01:25 UTC | 2023-08-24 01:25 UTC | 0 min | resolved |
| [\[Major\] Issues with Box Sign](https://rewindex.com/company/box/incidents/60pptml6j0s3.md) | major | 2023-08-28 01:59 UTC | 2023-08-28 03:28 UTC | 1.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Critical\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/nm4l8fgxwkfh.md) | critical | 2023-08-08 21:28 UTC | 2023-08-08 23:04 UTC | 1.6 h | resolved |
| [\[Major\] Issue with Events API and Box Sign](https://rewindex.com/company/box/incidents/qvvc5rg9mfnz.md) | major | 2023-08-09 01:53 UTC | 2023-08-09 01:53 UTC | 0 min | resolved |
| [\[Major\] Issues with Box for Google Workspace](https://rewindex.com/company/box/incidents/hjz7fgfbfrxv.md) | major | 2023-08-09 03:11 UTC | 2023-08-09 09:38 UTC | 6.5 h | resolved |
| [\[Major\] Issue with File Request Feature](https://rewindex.com/company/box/incidents/s5mdtmcg04dh.md) | major | 2023-08-10 06:27 UTC | 2023-08-10 07:37 UTC | 1.2 h | resolved |
| [\[Critical\] Issues Logging In for some Admin Users](https://rewindex.com/company/box/incidents/qcfb2w9x7dzw.md) | critical | 2023-08-10 15:46 UTC | 2023-08-10 16:20 UTC | 34 min | resolved |
| [\[Major\] Degradation of Box for Office Online](https://rewindex.com/company/box/incidents/6kwyn4w5lxb6.md) | major | 2023-08-12 04:55 UTC | 2023-08-12 21:08 UTC | 16 h | resolved |
| [\[Major\] Issues with Uploads, Downloads and Box Notes](https://rewindex.com/company/box/incidents/6vzzw586srv8.md) | major | 2023-08-16 15:54 UTC | 2023-08-16 17:23 UTC | 1.5 h | resolved |
| [\[Minor\] Customers may have been experiencing failures when using the Public API](https://rewindex.com/company/box/incidents/gsjypgwh6ggy.md) | minor | 2023-08-17 02:38 UTC | 2023-08-17 02:38 UTC | 0 min | resolved |
| [\[Major\] Customers may have experienced issues using Box Sign](https://rewindex.com/company/box/incidents/7sl69j2lm10w.md) | major | 2023-08-21 01:23 UTC | 2023-08-21 01:23 UTC | 0 min | resolved |
| [\[Minor\] Issues with Public API](https://rewindex.com/company/box/incidents/ccj3gvsdqkt8.md) | minor | 2023-08-22 01:31 UTC | 2023-08-22 02:15 UTC | 44 min | resolved |
| [\[Major\] Issues with Multiple Box Services](https://rewindex.com/company/box/incidents/n8k811spfvph.md) | major | 2023-08-23 00:55 UTC | 2023-08-23 01:36 UTC | 41 min | resolved |
| [\[Minor\] Issues with Box Notes](https://rewindex.com/company/box/incidents/2rn0ymtpyhgl.md) | minor | 2023-08-23 02:59 UTC | 2023-08-23 15:08 UTC | 12 h | resolved |
| [\[Major\] Customers may have experienced issues using Box Sign and Public API](https://rewindex.com/company/box/incidents/nqjv5dcdm2ch.md) | major | 2023-08-24 01:25 UTC | 2023-08-24 01:25 UTC | 0 min | resolved |
| [\[Major\] Issues with Box Sign](https://rewindex.com/company/box/incidents/60pptml6j0s3.md) | major | 2023-08-28 01:59 UTC | 2023-08-28 03:28 UTC | 1.5 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] SSO Scheduled Maintenance](https://rewindex.com/company/box/incidents/97zxlq8tk178.md) | maintenance | 2023-08-17 17:22 UTC | 2023-08-25 17:22 UTC | 8 d | resolved |

## Cite this

Box posted 14 status incidents in August 2023 (11 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/box/2023/08
- Citation: Box, “Box in August 2023” (2023-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/box/2023/08 (CC BY 4.0).
- Markdown link: `[Box: Box in August 2023 (2023-08-01)](https://rewindex.com/company/box/2023/08)`


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Canonical: https://rewindex.com/company/box/2023/08 · Markdown: https://rewindex.com/company/box/2023/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:16:02.461Z