# Box in April 2021: incidents, uptime and changes

> Box in April 2021: 10 incidents on its status page (5 major or critical), 88.31% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Box’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/box/2021/04
Last updated: 2021-05-01T00:00:00Z

- Incidents posted: 10 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 1, major 4, minor 4, none 1
- Uptime (vendor-reported): 88.31% free of major/critical incidents, 86.18% free of any incident; outage time 3.5 days, incident time 4.1 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/box/2021/03.md) · Next: [May 2021](https://rewindex.com/company/box/2021/05.md) · [All months](https://rewindex.com/company/box/reports.md) · [Box](https://rewindex.com/company/box.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Critical\] Server errors to Events API and failure to Admin Reports](https://rewindex.com/company/box/incidents/llnnhbhz39r6.md) | critical | 2021-04-22 02:44 UTC | 2021-04-22 09:00 UTC | 6.3 h | resolved |
| [\[Critical\] Issues with Accessing Content, Logins, Public API, Uploads, and Downloads](https://rewindex.com/company/box/incidents/44ysgpnblprd.md) | major | 2021-04-01 09:33 UTC | 2021-04-01 14:02 UTC | 4.5 h | resolved |
| [\[Major\] Delay in generating Admin Reports](https://rewindex.com/company/box/incidents/yn0fq9v5kpt7.md) | major | 2021-04-16 03:30 UTC | 2021-04-17 01:54 UTC | 22 h | resolved |
| [\[Major\] Delay in generating Admin Reports and latency to the Events API endpoint](https://rewindex.com/company/box/incidents/f6lbbjyhrwtl.md) | major | 2021-04-19 16:19 UTC | 2021-04-21 19:18 UTC | 2 d | resolved |
| [\[Major\] Issue Accessing Admin Console](https://rewindex.com/company/box/incidents/pn76t8p24k6f.md) | major | 2021-04-28 08:30 UTC | 2021-04-28 08:30 UTC | 0 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Critical\] Issues with Accessing Content, Logins, Public API, Uploads, and Downloads](https://rewindex.com/company/box/incidents/44ysgpnblprd.md) | major | 2021-04-01 09:33 UTC | 2021-04-01 14:02 UTC | 4.5 h | resolved |
| [Issues with accessing Box.com](https://rewindex.com/company/box/incidents/szl1gdnxpcz4.md) | none | 2021-04-14 11:30 UTC | 2021-04-14 11:30 UTC | 0 min | resolved |
| [\[Major\] Delay in generating Admin Reports](https://rewindex.com/company/box/incidents/yn0fq9v5kpt7.md) | major | 2021-04-16 03:30 UTC | 2021-04-17 01:54 UTC | 22 h | resolved |
| [\[Major\] Box Notes inbox unavailable](https://rewindex.com/company/box/incidents/l16kkzyr4s21.md) | minor | 2021-04-17 08:06 UTC | 2021-04-17 08:36 UTC | 30 min | resolved |
| [\[Minor\] Issue with API](https://rewindex.com/company/box/incidents/bn5qqkn3fjj9.md) | minor | 2021-04-18 01:32 UTC | 2021-04-18 02:21 UTC | 49 min | resolved |
| [\[Major\] Delay in generating Admin Reports and latency to the Events API endpoint](https://rewindex.com/company/box/incidents/f6lbbjyhrwtl.md) | major | 2021-04-19 16:19 UTC | 2021-04-21 19:18 UTC | 2 d | resolved |
| [\[Critical\] Server errors to Events API and failure to Admin Reports](https://rewindex.com/company/box/incidents/llnnhbhz39r6.md) | critical | 2021-04-22 02:44 UTC | 2021-04-22 09:00 UTC | 6.3 h | resolved |
| [\[Minor\] Issue With Uploads, Downloads and API](https://rewindex.com/company/box/incidents/7x2x42j8txdy.md) | minor | 2021-04-27 21:08 UTC | 2021-04-28 01:23 UTC | 4.3 h | resolved |
| [\[Major\] Issue Accessing Admin Console](https://rewindex.com/company/box/incidents/pn76t8p24k6f.md) | major | 2021-04-28 08:30 UTC | 2021-04-28 08:30 UTC | 0 min | resolved |
| [\[Minor\] Issues With Box Drive](https://rewindex.com/company/box/incidents/g5f7fm6x54kr.md) | minor | 2021-04-28 16:36 UTC | 2021-04-29 02:22 UTC | 9.8 h | resolved |

## Cite this

Box posted 10 status incidents in April 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/box/2021/04
- Citation: Box, “Box in April 2021” (2021-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/box/2021/04 (CC BY 4.0).
- Markdown link: `[Box: Box in April 2021 (2021-04-01)](https://rewindex.com/company/box/2021/04)`


---
Canonical: https://rewindex.com/company/box/2021/04 · Markdown: https://rewindex.com/company/box/2021/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:00:22.825Z