# Box in October 2017: incidents, uptime and changes

> Box in October 2017: 9 incidents on its status page (1 major or critical), 99.71% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Box’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/box/2017/10
Last updated: 2017-11-01T00:00:00Z

- Incidents posted: 9 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 6, none 2
- Uptime (vendor-reported): 99.71% free of major/critical incidents, 92.70% free of any incident; outage time 2 h 9 min, incident time 2.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2017](https://rewindex.com/company/box/2017/09.md) · Next: [November 2017](https://rewindex.com/company/box/2017/11.md) · [All months](https://rewindex.com/company/box/reports.md) · [Box](https://rewindex.com/company/box.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some Users May Be Experiencing Issues Logging Into Box, Previewing Content, and API returning 500's](https://rewindex.com/company/box/incidents/028fst0bgj95.md) | critical | 2017-10-13 19:46 UTC | 2017-10-13 21:55 UTC | 2.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Crocodoc Users May Experience Issues With Document Conversions and Previews](https://rewindex.com/company/box/incidents/kfxj8w2qv41d.md) | minor | 2017-10-10 14:45 UTC | 2017-10-10 15:44 UTC | 59 min | resolved |
| [Some users may experience increased latencies for uploads and downloads](https://rewindex.com/company/box/incidents/sx25pl5ktlyh.md) | none | 2017-10-11 19:18 UTC | 2017-10-11 19:38 UTC | 20 min | resolved |
| [Some Users May Be Experiencing Issues Logging Into Box, Previewing Content, and API returning 500's](https://rewindex.com/company/box/incidents/028fst0bgj95.md) | critical | 2017-10-13 19:46 UTC | 2017-10-13 21:55 UTC | 2.1 h | resolved |
| [Some users may be experiencing delays with API Events, Box Sync, and Box Drive](https://rewindex.com/company/box/incidents/5bl1ffgj6gpw.md) | none | 2017-10-21 05:41 UTC | 2017-10-21 10:04 UTC | 4.4 h | resolved |
| [Some Box Users May Be Unable to Use FTP](https://rewindex.com/company/box/incidents/lts6zwyqk2s1.md) | minor | 2017-10-23 07:13 UTC | 2017-10-23 08:19 UTC | 1.1 h | resolved |
| [Some users may be experiencing delays with API Events, Box Sync, and Box Drive](https://rewindex.com/company/box/incidents/3zkq2shg7s69.md) | minor | 2017-10-25 23:10 UTC | 2017-10-26 03:35 UTC | 4.4 h | resolved |
| [Some users may receive multiple emails for collaboration acceptance notifications](https://rewindex.com/company/box/incidents/qhbvl7cj8c26.md) | minor | 2017-10-25 23:14 UTC | 2017-10-26 00:55 UTC | 1.7 h | resolved |
| [Some users may be experiencing delays with API Events, Box Sync, Box Drive, search indexing, and email notifications](https://rewindex.com/company/box/incidents/kr8ytb92mn04.md) | minor | 2017-10-26 23:03 UTC | 2017-10-28 19:30 UTC | 44 h | resolved |
| [Some users may be experiencing issues with Box Search](https://rewindex.com/company/box/incidents/gftyqhszps41.md) | minor | 2017-10-31 18:28 UTC | 2017-10-31 19:40 UTC | 1.2 h | resolved |

## Cite this

Box posted 9 status incidents in October 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/box/2017/10
- Citation: Box, “Box in October 2017” (2017-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/box/2017/10 (CC BY 4.0).
- Markdown link: `[Box: Box in October 2017 (2017-10-01)](https://rewindex.com/company/box/2017/10)`


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Canonical: https://rewindex.com/company/box/2017/10 · Markdown: https://rewindex.com/company/box/2017/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:02:36.785Z