# Bitrise: Customers May Experience Issues Reaching Support via Intercom due to AWS outage - Impact (vendor鈥檚 label): minor - Status: resolved - Started: 2025-10-20 16:27 UTC 路 Resolved: 2025-10-20 23:37 UTC 路 Duration: 7.2 h - Updates: 3 路 Affected components: 馃洘 Bitrise Support - Bitrise Support Center, Bitrise Support Center - [Vendor status page: https://stspg.io/sl3x869sgtpn](https://stspg.io/sl3x869sgtpn) - [Company: Bitrise](https://rewindex.com/company/bitrise.md) ## Timeline of updates - **identified** 2025-10-20 16:27 UTC: Our customer communication platform, Intercom, is currently experiencing disruptions due to a widespread AWS outage affecting multiple services globally. As a result, some users may encounter issues reaching our Support team through the in-app chat (Messenger). We are closely monitoring the situation and will restore full communication as soon as Intercom鈥檚 services are back online. Thank you for your patience and understanding. - **identified** 2025-10-20 17:04 UTC: \While Intercom is unavailable, if you have a pressing or time-sensitive issue, please reach out to us at support@bitrise.io so we can assist you as quickly as possible.\ For non-urgent inquiries, we kindly ask that you wait until Intercom services are restored and contact us via the Intercom Messenger once it鈥檚 back online. We鈥檙e monitoring the situation closely and will update this page as soon as normal communication is restored. Thank you for your patience and understanding. - **resolved** 2025-10-20 23:37 UTC: This incident has been resolved. --- Canonical: https://rewindex.com/company/bitrise/incidents/qvfmf3d978lp 路 Markdown: https://rewindex.com/company/bitrise/incidents/qvfmf3d978lp.md 路 JSON: https://rewindex.com/api/v1/companies/bitrise/incidents/qvfmf3d978lp 路 Generated 2026-10-18T10:33:33.545Z