# Bitrise: Bitrise web application (app.bitrise.io) unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 11:53 UTC · Resolved: 2025-11-18 20:36 UTC · Duration: 8.7 h
- Updates: 5 · Affected components: ⚙️ Builds (CI)
- [Vendor status page: https://stspg.io/37n3xfnjxjdb](https://stspg.io/37n3xfnjxjdb)
- [Company: Bitrise](https://rewindex.com/company/bitrise.md)

## Summary

Bitrise’s web application (app.bitrise.io) was unavailable in a major incident affecting Builds (CI), from 2025-11-18 11:53 UTC to 2025-11-18 20:36 UTC (8 h 43 min). Bitrise attributed the errors to a Cloudflare Global Network outage, stopped routing traffic through Cloudflare, and re-enabled Cloudflare services before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 11:53 UTC: We are currently investigating the web application being unavailable
- **identified** 2025-11-18 11:58 UTC: We are aware that the web app error is due to a current Cloudflare Global Network outage
- **monitoring** 2025-11-18 15:17 UTC: We have stopped routing traffic through Cloudflare, and most of our services are now functioning normally. Our team is monitoring performance and completing final checks.
- **monitoring** 2025-11-18 20:35 UTC: We are no longer observing errors in increased latency related to the Cloudflare outage. We have re-enabled our Cloudflare services that were temporarily disabled.
- **resolved** 2025-11-18 20:36 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-18 11:53 UTC: [Major incident: Bitrise web application (app.bitrise.io) unavailable](https://rewindex.com/change/ie320afd0d9da42.md)


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Canonical: https://rewindex.com/company/bitrise/incidents/9kbsb7mfw4hf · Markdown: https://rewindex.com/company/bitrise/incidents/9kbsb7mfw4hf.md · JSON: https://rewindex.com/api/v1/companies/bitrise/incidents/9kbsb7mfw4hf · Generated 2026-10-18T10:39:33.135Z