# Bitrise: AWS outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 10:10 UTC · Resolved: 2025-10-20 14:24 UTC · Duration: 4.2 h
- Updates: 2
- [Vendor status page: https://stspg.io/7llqjvbqydlv](https://stspg.io/7llqjvbqydlv)
- [Company: Bitrise](https://rewindex.com/company/bitrise.md)

## Summary

Bitrise reported a major outage of billing and subscription management because its billing service provider was down due to an AWS outage; builds ran without issues. The incident started at 2025-10-20 10:10 UTC and was resolved at 2025-10-20 14:24 UTC, lasting 4 h 13 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 10:10 UTC: Due to an AWS outage, our 4rd party billing service provider is down. Biling and subscription management is not available. Builds are running without issues.
- **resolved** 2025-10-20 14:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 10:10 UTC: [Major incident: AWS outage](https://rewindex.com/change/if3d7c0212fff1d.md)


---
Canonical: https://rewindex.com/company/bitrise/incidents/81t8sk0yy98y · Markdown: https://rewindex.com/company/bitrise/incidents/81t8sk0yy98y.md · JSON: https://rewindex.com/api/v1/companies/bitrise/incidents/81t8sk0yy98y · Generated 2026-10-18T10:40:34.662Z